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  • Important – Posting your sample to the lab

      Royal Mail is not accepting any Covid-19 samples at post office counters or non-priority postboxes. All samples must be posted in a priority postbox.

      This is because the postal workers collecting from priority postboxes have the proper PPE (personal protective equipment) in order to safely handle the samples.

      Your return envelope will have a sticker identifying it as a Covid-19 sample.

      You can find your nearest priority postbox here.

  • Instructions

      How do I collect a sample?

      1. Wash your hands thoroughly with warm water and soap for at least 20 seconds.
      2. Ensure that your hands are warm and that you are in a warm environment, as this will help to stimulate the blood flow.
      3. Remove the top of the micro sampling collection tube.
      4. Massage the tip of your index finger to stimulate the blood flow.
      5. Use the alcohol wipe to clean the tip of the finger.
      6. Use the lancet to prick the tip of the finger.
      7. Use the cotton pad to wipe away the first drop of blood. Transfer blood into the tube, using the lip on the side of the tube to assist with this. You may also find that standing up and letting your hands fall in a downwards position will help the blood to flow. Fill the tube up to at least 0.5ml line. You can fill it up with more if possible. If you are unable to draw blood from your index finger, use one of the other lancets provided on another finger.
      8. Place the top onto the tube and ensure it is secure. Gently tip the tube backwards and forwards 8 to 10 times.
      9. Write your name and date of birth onto the tube label. Ensure this is legible.
      10. Place the sealed tube inside the biohazard pouch and seal it.
      11. Fill out the pathology form.
      12. Place the sealed biohazard pouch and the pathology form into the plastic postal envelope provided.
      13. Post the envelope to the laboratory in a nominated post box as per the instructions provided with the kit.
      14. You must ensure that your test is completed as soon as you receive the test kit and concluded with the laboratory within 14 days
  • Who makes this test?

      The Covid-19 Home IgG Antibody test is made by Roche. Roche is the largest biotech company in the world, with a focus on pharmaceuticals, scientific research and diagnostics. Their aim is to advance science to help improve people’s lives by improving patient access to medication and medical innovations.

      They specialise in infectious diseases, immune system diseases and research, the prevention treatment and research of cancers, optical disorders and treatments, nervous system disorders and diabetes management. They are also at the forefront of researching and developing tests, trials and solutions in the fight against the Coronavirus pandemic.

      Founded in 1896, more than 30 medicines developed by Roche are included in the World Health Organisations lists of essential medicines, including life-saving antibiotics, anti-malarial treatments and cancer medication They are active in over 100 countries and employ around 98,000 people worldwide.

  • What is the IgG antibody test for?

      The IgG antibody lab based test is one of the approved tests that determines if an individual has previously had COVID-19.

      The serological test identifies Immunoglobulin G (IgG) antibodies that are specific to SARS-CoV-2, the virus that causes COVID-19. These antibodies are produced by the body if an individual has been infected with the coronavirus. IgG antibodies indicate longer-term protection against an illness in comparison to IgM antibodies, which are produced as an initial response to the infection. If someone receives a positive result from the IgG antibody test, this shows that they have had COVID-19.

      Once IgG antibodies are created to fight an infection, they can remain in the body for significant periods of time in order to protect the individual should they be infected for a second time. The IgG antibody test should be taken a minimum of 14 days after symptoms first appear. This is because antibodies may not be detectable straight away and need time to develop.

      It is important to note that while the IgG antibody test can establish if a person has built up an immune response to SARS-CoV-2, it does not prove complete immunity. Currently, there is no evidence to suggest that people can be immune to COVID-19 and cannot be infected more than once.

  • How do you perform the IgG antibody test?

      Our IgG antibody test is a simple finger prick test. A blood sample is collected from the comfort of your own home and is then sent to a laboratory for analysis. By using a laboratory test, where samples are examined by laboratory professionals from a CQC registered laboratory, this guarantees a higher level of accuracy. This process takes 48 hours from when we have dispatched the order, providing the order is placed before 12pm (midday).

  • Is the IgG Antibody Test a home test?

      Sample collection for the IgG Antibody Test can take place at home. Once the home sample is collected, this must be sent off to the CQC registered laboratory we have partnered with, who will conduct the SARS-CoV-2 antibody test.

  • What is included with the antibody test kit?

      With the IgG antibody test, you will receive:

      • Instruction leaflet
      • Pathology form
      • Micro sampling collection tube
      • Pre-paid sack envelope
      • Biohazard sealable pouch
      • Alcohol pad
      • Lancets
      • Plaster
      • Cotton pad
  • What is venous sampling and capillary sampling?

      Venous sampling involves collecting blood from the veins by using a thin tube, or catheter. After doing so, the blood sample will be sent to a laboratory to be examined. Generally, the blood sample will be collected from the antecubital area of the arm, which is the fold between the upper and lower arm in front of the elbow, or the back of the hand. This method of testing is often chosen for tests where samples are examined by a laboratory.

      This method of sampling collects venous blood, which is deoxygenated blood.

      Capillary sampling is a method of collecting a blood sample through a puncture. This puncture can be made on the finger, heel or possibly the earlobe. It is not as invasive as venous sampling and can often be performed at home without the assistance of a doctor or a medical professional. Capillary sampling may be chosen if a small sample of blood is needed.

      In contrast to venous sampling, capillary sampling involves collecting blood from smaller veins. Furthermore, the blood sample may be constituted of both venous (deoxygenated) and arterial (oxygenated) blood.

  • Who is the IgG Antibody Test for?

      This type of COVID-19 test is for people who want to find out if they have previously been infected with the coronavirus. We can supply IgG Antibody Tests to individuals across the UK. Samples collected for the IgG Antibody Test will be examined by a CQC registered laboratory based in London.

  • Why are we offering the IgG Antibody Test?

      The IgG antibody tests have been described by the government as ‘game-changing,’ as they can help us to track the spread of the coronavirus and predict how the infection will impact groups of people.

      Up until now, there have been doubts about the accuracy of antibody tests. However, over the last couple of weeks, two IgG Antibody Tests have been approved by Public Health England for venous blood and validated by a government approved laboratory for capillary blood collection. We have partnered with a CQC registered laboratory in order to offer one of these approved tests, which is above 100% sensitive.

      The more individuals that take the IgG Antibody Test, the more we can learn about the coronavirus and put measures in place to protect people in the coming months.

  • Who carries out the IgG Antibody Test?

      Sample collection for the IgG Antibody Test can take place at home through a CE marked test kit that is provided. Following this, the sample is sent to the government approved CQC registered laboratory that we have partnered with to offer this service.

      Once the laboratory has received your home sample, they will use advanced technology to detect the presence of Immunoglobulin G (IgG) antibodies linked to SARS-CoV-2.

  • Is the IgG Antibody Test accurate?

      Please be advised that the results are highly accurate, with a sensitivity of 100% and a specificity of 99%. This applies when the test is taken at least 14 days after symptoms are first present.

      These statistics have been proved by self-validation documents which were submitted to the MHRA before any news articles were published. Furthermore, our laboratory is not regulated by the MHRA, and therefore the guidelines regarding the cease of testing do not apply.

      The laboratory is registered with and regulated by the Care Quality Commission, and there has been no indication that such laboratories should stop testing. Our laboratory will continue to process samples and results within the specified time frame.

      Sensitivity refers to how effectively a test can identify those who have a specific illness or disease. This is also known as the ‘true positive rate.’ Specificity refers to how accurately a test can identify those who do not have a certain illness or disease.

  • Are the government using this type of coronavirus test?

      Throughout the pandemic, the UK government have been using PCR tests to determine if people are currently infected with the coronavirus. This type of coronavirus test has been reserved for key workers and those who are critically ill.

      However, now that two types of antibody test have been approved by Public Health England, the UK government are using these antibody tests to screen NHS workers.

  • I ordered my testing kit a while ago, but have not received it. Where is it?

      As stated in our Terms and Conditions, we process orders within 48 hours, providing that this order is placed before 12pm on a working day. If you purchase your testing kit after 12pm, your order will be processed within 48 hours from the next working day. Please note that this excludes weekends and bank holidays, and only applies to the working week, from Monday to Friday.

      Following this, it will take another 48 hours for your testing kit to be delivered once you receive your tracking number.

      We are doing everything we can to ensure that we stay on track with orders, and that they are completed within the specified time frame. We apologise for any inconvenience that may have been caused by unscheduled delays. At the current time, we are one of the only companies who are able to facilitate the high demand of antibody testing, and will continue to do so.

  • Can I get a refund for my test if I do not use it?
  • Can I claim a refund if I have used the testing kit, and sent my sample to the laboratory?

      As explained in our Terms and Conditions, we do not offer refunds for individuals who have used the testing kit and sent the sample to the laboratory. This is because there have been postage and equipment costs. Due to the fact that this is a medical product, we cannot offer a refund if it has been used.

  • How does the IgG Antibody Test differ from other types of COVID-19 tests?

      The IgG Antibody Test is the first type of antibody test to be approved by Public Health England as a lab based test on venous puncture. This type of coronavirus test involves a CQC registered laboratory examining a blood sample of a patient, to establish if Immunoglobulin G antibodies linked to SARS-CoV-2 are present. The IgG Antibody Test that we supply is above 98% accurate.

      Please note that the IgG Antibody Test is different to the Rapid Antibody Testing Kit. The Rapid Antibody Test is a home testing kit, where both sample collection and the test are conducted at a person’s home and these are not government approved. A blood sample is applied to a test cassette, which indicates if Immunoglobulin M and Immunoglobulin G antibodies are present. This type of COVID-19 antibody test provides an indication only and requires further testing to determine a conclusive result. In contrast to this, the IgG Antibody Test validated by a laboratory has a proven accuracy of above 98% based on when the sample is collected at home and the instructions are followed correctly.

      The other main coronavirus test on the market is the PCR test. This is a swab test that also involves home sample collection, and examination by a laboratory. However, medical researchers analyse the sample to determine if genetic material related to COVID-19 is present, confirming if a person is currently infected with the coronavirus. This type of COVID-19 test has been used by the UK government to screen NHS staff and other key workers over the past few months.

  • When should I use this type of coronavirus antibody test?

      The IgG Antibody Test must be taken a minimum of 14 days (more accurate) after symptoms are first present. This is because antibodies need time to develop after the initial infection. Immunoglobulin G antibodies are associated with longer-term immunity, in contrast to Immunoglobulin M antibodies, which are formed by the body as a primary response to an infection.
      If you use this type of COVID-19 test too soon, you may receive a false negative result as there will not be enough antibodies to yield a positive result.

  • Can the IgG Antibody Home Testing Kit tell me if I am currently infected with COVID-19?

      No. The IgG Antibody Test Kit confirms if you have previously been infected with the coronavirus.

      If you would like to find out if you are currently infected with COVID-19, you should take the PCR test. The PCR test can help to determine if it is safe for you to return or remain at work.

      Please see below for links to flowcharts that the government have released advising you on when to return to work once you have taken a PCR test:

      This flowchart informs you what to do if you have experienced symptoms.

      This flowchart details what to do if you have not experienced symptoms.

  • Should I take the IgG Antibody Test if I have not experienced any symptoms?

      There is evidence to show that people can be infected with COVID-19 without experiencing symptoms. Whether or not you experience symptoms, this type of COVID-19 test will be able to determine if you have previously had the coronavirus.

  • Can I visit your clinic to undergo the IgG Antibody Test?

      Our IgG Antibody Test kit can be used as a home sample collection kit, where sample collection can take place at home. However, we can also conduct a sample collection at one of our clinics across the UK should you wish to engage in this service.
      Please note that if you choose to undergo sample collection at one of our clinics, your sample will still need to be sent off to our partnered laboratory, who will perform the antibody test.

  • How long does the whole process take if I order an IgG Home Testing Kit?

      When you have placed your order, this will be processed within 48 hours. This excludes weekends and bank holidays. Once processed, a tracking number will be issued and your test will be on its way.
      Your test kit will be delivered to you within 48 hours after you have received your tracking number. Once you have received your kit, you should collect your sample and send this to the laboratory on the same day. When the laboratory has received your sample, you should be sent your results within 48 hours providing it is analysed during the working week (Monday – Friday) excluding bank holidays.

      Please note that there are factors outside of our control such as postage and transportation which may cause delays to the timescale. Rest assured we are doing all we can to ensure that we work within the timescale, helping you to get the answers you need as quickly as possible.

  • How will my kit be sent out?

      We track the delivery of all of the IgG Antibody Test Kits that we provide. By doing so, we can make sure that our clients receive their orders.

  • How quickly will I receive my COVID-19 home testing kit?

      When you purchase your IgG Home Antibody Test Kit, you will receive an email with an estimated delivery date. We endeavour to send out the home antibody test kits within 2 working days after the order is processed. However, orders may be delayed due to high demand, or reasons beyond our control. If there are any delays with the delivery of your coronavirus test, we will inform you as soon as possible.

  • I was given a TNT tracking number, but this no longer works. What should I do?

      TNT are a third party provider, who have their own systems in place. It may be that their systems are down due to high demand, or a new tracking number may have been assigned to your test kit. We advise that you contact TNT to rectify this. They may ask you to provide your name, address and details of your purchase with us. Please note that the testing kits will be sent from London Medical Laboratory, and their address is Zone 1, Unit 2, Pensbury Street, London, SW8 4TJ.

  • Once I have collected my sample at home, how do I send this off to the laboratory?

      You will be provided with a pre-paid postage envelope when you receive your IgG Antibody Test Kit. This will already have the address of the laboratory.

      You must post your sample via a priority post-box for hygiene reasons. You can find out where your nearest priority post-box is by following this link.

  • Will the IgG Antibody Test give me an instant result?

      While sample collection for the IgG Antibody Test can take place at home, the sample must be sent to the CQC registered laboratory we have partnered with for examination. Therefore, results will not be instant. By choosing a pathology-based solution, we can ensure that our customers receive the most accurate results.

  • How long does it take to receive results from the IgG Antibody Test?

      Once the laboratory has received your sample, you will be sent an email with a link to your results within 48 hours provided it is within the working week (Monday – Friday). If you have purchased a home test kit, and are collecting a sample from home, we recommend that you track your sample when you send it to the laboratory. By doing so, you will be able to make sure that your sample has arrived.

  • How will I receive my results?

      You will be sent an email with a link to your results. Rest assured, this online platform is secure. Your result will either be positive, borderline or negative for the presence of IgG antibodies linked to SARS-CoV-2.

  • I have not received my results.

      Please be advised that results are processed within 48 hours from when the laboratory receive your sample. The laboratory is open from Monday to Friday between 9am and 5pm. If your sample is received on Friday, it will be processed on Monday.

  • What if I receive a positive result from the home testing kit?

      If you receive a positive result from this type of antibody test, this means that you have previously been infected with COVID-19. It is important to remember that the IgG Antibody Test does not confirm that you are completely immune to SARS-CoV-2 or as to what level you may have had the virus.

      The laboratory may be required to notify the relevant bodies such as Public Health England of your IgG Antibody Test results. By placing an order you give our laboratory consent to do so.
      You should still adhere to government advice such as social distancing whether you receive a positive or negative result from the IgG Antibody Test. Furthermore, if you or members of your household experience symptoms, you must still self-isolate, even if the coronavirus test has shown that you have already had COVID-19. This is because there is no evidence to prove that people cannot be infected with COVID-19 more than once.

  • What does a negative result mean?

      If you receive a negative result from the IgG antibody test, this means that you do not have IgG antibodies related to SARS-CoV-2 and have probably not had COVID-19. It is important to note that some people cannot generate antibodies to fight an infection. Such individuals would receive a negative result, when they may in fact have had COVID-19.

  • Does the IgG Antibody Test show that I am completely immune to the coronavirus?

      There is currently no evidence that a person can be completely immune to SARS-CoV-2, or cannot be infected with the coronavirus more than once. Therefore, the IgG Antibody Test cannot confirm if a person is immune to COVID-19.

  • What if I receive a negative result, but I experienced symptoms of COVID-19?

      Generally, a negative result implies that you have not had COVID-19.
      You may receive a false negative result if you take the IgG Antibody Test too soon after experiencing symptoms of the coronavirus. You should wait a minimum of 14 days (more accurate) after symptoms first appear before taking this type of coronavirus test. If you suspect you may have received a false negative, you should wait 7 days and take the test for a second time.
      It is also possible to receive a false negative result if the sample is not collected correctly. You should consider taking the test for a second time a week later.

  • What does a borderline result mean?

      A borderline result means that there are not enough IgG antibodies to give a positive result. This means that the level of SARS-CoV-2 antibodies found in your blood sample is too low to be defined as a clear positive result.
      A borderline result may mean the sample was taken too early after the infection.
      If the sample was taken 14 days after symptoms were first present, we recommend you take the test again 7 days later. If this test was taken less than 14 days after the onset of symptoms, we recommend you retest 21 days after your symptoms first appeared. Testing after 21 days will allow for clarification of the result.
      You will be required to pay a postage fee of £5 for a second kit to be sent out if you receive a borderline result.

What are Regulations?

Products must meet certain requirements to be sold on the market. This is particularly important for items that are sold for medical purposes.

See below for an explanation of the regulations and standards that the products we offer comply with.

What does ‘CQC (Care Quality Commission)’ mean?

The Care Quality Commission is an executive non-departmental public body of the Department of Health and Social Care of the United Kingdom. It was established in 2009 to regulate and inspect health and social care services in England.

Please be advised that the manufacturer of the assay had a validation of their test performed by Public Health England on the basis of venous samples. Our registered laboratory has validated the results based on capillary samples. 

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