1. Introduction

This Non-Returns Policy applies to all purchases made through VIVO Body Shop.

2. Legal Basis for Non-Return of Prescription-Only Medicines

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, prescription-only medicines (POMs) are exempt from standard consumer cooling-off and returns rights. Once dispensed, they cannot be returned, refunded, or resold.

3. Reasons for Non-Return

• Patient-Specific Dispensing: Medicines are dispensed solely for the named patient and cannot be reassigned.
• Health & Safety: Returned medication may be contaminated or mis-stored and is unsafe for redistribution.
• Regulatory Compliance: Compliance with MHRA, GPhC, and CQC requires refusal of returns.

4. Reporting Issues with Your Order

While prescription medicines cannot be returned, we will address damaged, faulty, or incorrect orders reported within 48 hours of receipt.

Contact within 48 hours:

• Email: info@vivobodystudio.com
• Telephone: 0333 0124 065
• Include your full name, order reference, description, and photos of the issue.

5. Statutory Rights

Nothing in this policy affects your statutory rights under UK law.

6. Enforcement

By placing an order with VIVO Body Shop, you agree to this Non-Returns Policy as part of our Terms and Conditions. We reserve the right to refuse any request for return of POMs except where required by law.